Privacy Policy

Last updated: 17 August 2026

Introduction

TCB Media Pty Ltd (“TCB Media”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This policy explains what information we collect through our website, how we use it and the choices available to you.

Information we collect

We may collect information that you provide directly, including:

Your name
Your email address
Your phone number, if provided
Information submitted through a contact or interest form
Correspondence between you and TCB Media

When you use our website, we may also collect technical and usage information, including:

Browser and device information
Approximate location
Pages visited and actions taken
How you arrived at the website
Cookie and consent preferences

How we collect information

We collect information when you:

Submit a form
Contact us
Interact with our website
Accept optional website tracking

We also use service providers that may process information on our behalf, including Wix, Google Analytics and Usercentrics.

How we use information

We may use information to:

Respond to enquiries
Provide information about QWOKA and our services
Operate, maintain and secure our website
Understand how people use the website
Improve our website, products and communications
Meet legal and administrative requirements

We do not sell personal information.

Cookies and website analytics

Our website uses cookies and similar technologies.

We use Google Analytics to understand website traffic and usage. Depending on your consent choices, Google Analytics may collect information such as browser and device details, approximate location, pages visited and interactions with the website. Google Analytics uses identifiers, including the _ga cookie, to distinguish users and sessions.

Usercentrics provides our consent banner and records your privacy choices. You can accept, deny or adjust optional tracking through the banner and can change your choices using the website’s privacy settings.

For more information about how Google processes data, visit Google’s Privacy & Terms information.

Disclosure and overseas processing

We may disclose information to service providers that help us operate our website, communications and analytics. These providers may store or process information outside Australia, including in countries where they or their infrastructure providers operate.

We do not disclose personal information for unrelated third-party marketing.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information is retained only for as long as reasonably required for the purpose for which it was collected, or as required by law.

Access and correction

You may ask to access or correct personal information we hold about you. Contact us through the form on our website and provide enough information for us to identify and respond to your request.

Privacy enquiries and complaints

If you have a question or complaint about how we handle personal information, contact us through the website contact form.

We will review your enquiry or complaint and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to this policy

We may update this policy when our practices, services or legal obligations change. The latest version will be published on this page with the date it was last updated.