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insights

We’re interested in how people are changing the way they use the web, and what that means for organisations. Here we explore the research, test the ideas and share what we find.

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Your customers have changed. Has your website?

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What changing search habits might mean for the business website.

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24 August 2026

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Whose web is changing?

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How age, task and trust shape the way Australians look for information online.

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21 September 2026

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